Tokyo 2020 FAQ


Find answers and solutions to common issues. If you can't find an answer, contact us and we will be happy to help.


When will the new Tokyo 2020 Olympic Games selling period begin?

The details for the next ticket sale have yet to be confirmed. We will make an announcement through our official website and other channels once established.

When will Tokyo 2020 Olympic Games take place?

Tokyo 2020 Olympic Games have been rescheduled from 23 July to 8 August 2021.

How to book tickets and packages for the Summer Olympic Games?

Visit our website, you will find all the information about the new sales periods and procedures on Tokyo 2020 section; or send an email to

Who can purchase tickets and/or packages?

Travel Market S.R.L. it is official ATR for tickets and services only and exclusively for Italian and Maltese residents.

For other territories, please visit Tokyo 2020 official website:

What does Category indicate?

The category indicates the position of the selected seat in the stadium.

Will I be able to choose the location of my seat when buying the ticket?

It is not possible to choose the exact seat location. Tokyo 2020 Olympic and Paralympic Games Organizing Committee will assign seats in a random order, not based upon the date of purchase. You will only be able to know your exact seat location once you receive the tickets for the event.

You can choose a specific price category ranging from category ‘A’ to ‘E’ depending on the discipline and venue.

È possibile scegliere una categoria di prezzo specifica che va dalla categoria ‘A’ alla ‘E’ a seconda della disciplina e della sede.

Are there tickets for children or babies?

Ticket prices are the same for adults, children and infants (requiring seats). Admission will be free (no seat/no ticket required) for a child under the age of two (at the date of the session) for each ticket holder, provided that the child does not occupy a seat. If a ticket holder accompanies two or more children, additional tickets are required for each child who exceeds the above limits. The same rule applies for events and areas that require standing participation.

If the tickets for the session I want are sold out , will there be more available?

In many cases, the demand for Olympic tickets exceeds the supply. Tre Emme will continue to collaborate with Tokyo 2020 Organizing Committee to guarantee as many requests as possible.

How will I receive my purchased tickets?

Tickets purchased through Travel Market S.R.L. will only be available as paper souvenir tickets and will be delivered to you by courier. In case of late purchase, given the probable proximity to the days available for shipping, the tickets will be picked-up on location. Our staff will communicate the delivery method to each customer.

Can I cancel my order and receive a refund?

No. Once the ticket has been ordered and purchased, all sales are final and it is not possible to cancel, exchange or refund.